Are your products genuine?

Yes. We only sell 100% genuine products sourced from authorized distributors and trusted manufacturers.

Do your products come with a warranty?

Most products include a manufacturer's or local distributor's warranty. Warranty duration varies by brand and product. Please refer to the product page or contact us for details before purchasing.

Do you ship throughout Malaysia?

Yes! We deliver to both West Malaysia and East Malaysia. Shipping times and costs vary depending on your location, the product size, and the courier service.

How long does delivery take?

Estimated delivery times are:

• West Malaysia: 2–7 working days
• East Malaysia: 5–14 working days (bulky items may require sea freight and take longer)

Delivery times may vary during peak periods or due to courier delays.

Can I collect my order from your showroom?

Yes. Self-collection is available from our showroom during business hours. Please wait for your order confirmation before visiting.

Do you offer same-day delivery?

Same-day delivery is available for selected items within Klang Valley, subject to availability. Additional delivery charges may apply.

What payment methods do you accept?

We accept:

• Credit & Debit Cards
• FPX Online Banking
• Bank Transfer
• Selected Buy Now, Pay Later options
• Other payment methods displayed during checkout

Can I pay by instalment?

Yes. Instalment payment options are available for selected credit cards and payment providers. Availability depends on the product and payment partner.

What if the item I receive is damaged or incorrect?

Please contact us within 24 hours of receiving your order. Include your order number and clear photos of the item and packaging so we can assist you as quickly as possible.

Can I return or exchange my purchase?

Returns and exchanges are subject to our Return & Refund Policy. Items must generally be unused, in their original packaging, and accompanied by proof of purchase.

Can I try the instruments before buying?

Yes. You're welcome to visit our showroom to test selected instruments and equipment before making your purchase.

Do you provide installation services?

Installation is available for selected products such as digital pianos, drums, and certain audio equipment. Please contact us before placing your order to confirm availability.

How can I contact Live Music?

You can reach us via WhatsApp, phone, email, or our website contact form. Our customer service team will be happy to assist with product enquiries, order updates, and after-sales support.