Thank you for choosing to pre-order with us! Please review our pre-order terms and conditions below before placing your order.
How Pre-Orders Work
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💳 30% Deposit Required:
To secure your pre-order item, a 30% deposit is required upon order placement.
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📦 Final Payment:
The remaining balance (plus any shipping fees) will be collected once your item is ready for delivery. You will be notified prior to dispatch.
Estimated Delivery & Waiting Time
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⏳ Up to 1-Year Waiting Time:
Pre-order items are specially produced or sourced upon order. The estimated waiting time for fulfillment is up to 1 year from your deposit date.
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📧 Production Updates:
We will keep you informed of any major production or shipment updates via email or WhatsApp.
Refund Policy
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🛡️ Guaranteed Refund:
If we are unable to fulfill your pre-order within the 1-year waiting period, a full refund of your deposit will be issued to your original payment method.
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⚠️ Early Cancellation Policy:
Customer-initiated cancellations prior to the 1-year mark are generally non-refundable once production or sourcing has commenced.
Customer Support & Contact
If you have any questions regarding your pre-order or need to update your details, feel free to reach out to us:
📱 WhatsApp: Chat with us on WhatsApp (+60 16-520 1066)
✉️ Email: livemusic1999@gmail.com
🕒 Business Hours: Open daily from 10:00 AM – 7:00 PM (Special closures will be announced on our channels)